Study urges 'universal practice' approach for legal services
We have published the findings of research into consumer vulnerability in the legal services market.
Learn about our board and its work
Our work is overseen by a board, currently comprising 10 members: six lay people (one of whom chairs the Board) and four solicitors.
Our work
Board engagement
Board meetings are held in different locations across England and Wales and the Board undertakes a range of outreach activity with different stakeholders.
Our commitment
We are committed to providing a high standard of service and to dealing with everyone fairly and equally. We understand that we may not always get it right, and we will respond to any concerns you may have.