Maintaining trust and acting fairly
Guidance
Guidance
Investment schemes - Warning noticeWarning notice: This warning notice sets out the dangers of becoming involved in and facilitating dubious investment schemes.
Payment Protection Insurance claims - Warning noticeWarning notice: This warning notice sets out our concerns about is those we regulate acting in claims for mis-sold payment protection insurance (PPI).
Risk factors in personal injury claims - Warning noticeWarning notice: This warning notice reminds you of your obligations if you take personal injury referrals from third parties, work closely with them or act on their instructions.
Tax avoidance your duties - Warning noticeWarning notice: This reminds those advising clients about their tax affairs about the importance of understanding their regulatory obligations.
Public trust and confidence - GuidanceGuidance: To explain when you are likely to be found to have breached your obligation under Principle 2 to act in a way that upholds public trust and confidence.
Undertakings given by, or on behalf of, incorporated practices - GuidanceTo explain your obligations when undertakings are provided by, or on behalf of, incorporated practices.
Claims management activity - GuidanceGuidance - Professional duties and key risks for solicitors, law firms and their employees when representing clients during claims.
High-volume financial service claims - Warning noticeWarning notice - Solicitors must act with integrity and uphold the high professional standards that we and the public expect.
Mergers, acquisitions and sales of law firms - Warning noticeWarning notice: Relevant to all firms and individuals we regulate who are thinking of or in the process of acquiring other law firms and seeking to sell or merge their law firm with another regulated entity
Glossary terms
client
means the person for whom you act and, where the context permits, includes prospective and former clients
in the SRA Financial Services (Scope) Rules, in relation to any regulated financial services activities carried on by an authorised body for a trust or the estate of a deceased person (including a controlled trust), means the trustees or personal representatives in their capacity as such and not any person who is a beneficiary under the trust or interested in the estate
undertaking
means a statement, given orally or in writing, whether or not it includes the word "undertake" or "undertaking", to someone who reasonably places reliance on it, that you or a third party will do something or cause something to be done, or refrain from doing something
court
means any court, tribunal or inquiry of England and Wales, or a British court martial, or any court of another jurisdiction
manager
means:
- the sole principal in a recognised sole practice;
- a member of a LLP;
- a director of a company;
- a partner in a partnership; or
- in relation to any other body, a member of its governing body